Frequently Asked Questions
Heirloom Redesign & Custom Design
What is the process for heirloom jewelry redesign?
Our redesign process involves four simple steps. First, we initiate a consultation where we discuss your desired design style and budget. Next, our expert team creates hand-drawn renderings of the proposed designs for your approval. Once the design is confirmed, we move on to step three, which is the production phase of your new piece. Finally, we deliver your exquisite new heirloom to you.
What is your turnaround time for heirloom redesign & custom designs?
Once your design is approved, the production process typically takes around 10 business days. After completion, your piece can be shipped immediately.
How can I ensure that we have the same vision for the design?
Communication is key. During the consultation, we carefully listen to your preferences and ideas to ensure that we share the same vision for your design. The hand-drawn renderings provided for your approval act as a visual representation of the design before it moves into production.
Is it okay if I am unsure of what I want for my custom piece?
Absolutely! It's completely normal to be unsure of the direction for your custom jewelry. Our team specializes in helping you discover the perfect design that complements your lifestyle and personal style. We'll guide you through the process with expertise and creativity.
Can you redesign multiple heirloom pieces into one unified design?
Certainly! If you have several heirloom jewelry pieces, we can combine them into a harmonious and elegant custom design that holds the essence of each piece, creating a stunning and meaningful new jewelry item.
How much will my project cost?
Each project is unique, and the cost is based on the materials and labor involved. Redesign projects start at $750, while custom engagement rings typically begin around $3000.
Are there any design limitations for heirloom jewelry redesign or custom jewelry?
While we strive to fulfill your creative vision, certain design limitations may arise due to technical factors or the integrity of the materials involved. Rest assured, our designers will communicate openly about any constraints and propose alternatives to achieve the best possible outcome.
Is there a warranty or guarantee for custom jewelry designs?
Absolutely! We take pride in our craftsmanship and stand behind the quality of our work. Your custom jewelry piece will come with a warranty, covering any potential manufacturing defects.
What happens to my unused gold and stones from the original piece?
We are more than happy to return any unused materials to you or provide a credit toward your final purchase.
Can I return my custom piece if I am not satisfied with it?
Before your custom piece reaches the production phase (which requires a 50% payment), you will have the opportunity to review and approve the hand-drawn rendering. We hope you will be delighted with the design at this stage. However, in the unlikely event that any issues arise with your finished piece, please reach out to our team, and we will do our best to resolve the matter.
What metals do you use for your fine jewelry pieces?
We take pride in using only the finest materials for our jewelry creations. Our fine jewelry pieces are crafted from 14k or 18k gold, as well as platinum. Each metal choice offers its unique characteristics, allowing you to find the perfect match for your personal style.
Are your gemstones ethically sourced?
Yes, we are committed to ethical practices, and all our gemstones are sourced responsibly. We work with trusted suppliers who adhere to strict ethical standards, ensuring that our gemstones are conflict-free and obtained through fair trade practices.
Can I customize a fine jewelry piece to my preferences?
Absolutely! We offer a range of customization options for our fine jewelry pieces. From selecting the type of metal and gemstones to adding personalized engravings, our skilled artisans will help you create a one-of-a-kind piece that reflects your individual taste and sentiments.
How do I determine my ring size?
Finding the perfect ring size is essential for a comfortable fit. You can refer to our comprehensive jewelry sizing guide to find the most accurate ring size.
How do I care for my fine jewelry?
To maintain the beauty and brilliance of your fine jewelry, we recommend regular cleaning and care. You can refer to our jewelry care guide on our website for detailed instructions on how to keep your pieces looking their best.
How can I find the perfect fine jewelry piece for a special occasion or gift?
Our experienced team is always here to assist you in finding the perfect fine jewelry piece for any occasion or to match your gift recipient's preferences. You can visit our store for personalized guidance or contact our customer service team for expert recommendations.
Is it safe to shop remotely and have jewelry shipped across the country?
Absolutely! We prioritize the safety of your precious package. Every shipment leaving our office is insured for its full replacement value.
Shipping & Returns
What's the cost of shipping for domestic orders within the U.S.?
We are delighted to offer free shipping on all orders for our valued domestic customers within the U.S. This way, you can enjoy the convenience of having your exquisite jewelry delivered right to your doorstep without any additional shipping charges.
What shipping carrier do you use for domestic orders?
For our domestic shipping, we rely on the trusted services of UPS. Their reliable and efficient delivery network ensures that your precious jewelry reaches you in excellent condition and within the specified timeframe.
How long does it take to receive orders once shipped?
For orders under $5,000 USD, you can expect to receive your jewelry within a prompt and reasonable timeframe of approximately 3 days.
For our high-value orders over $5,000 USD, we offer the convenience of overnight shipping. We want you to start cherishing your fine jewelry as soon as possible, and our express delivery service ensures a swift and secure journey to your doorstep.
Is shipping insurance included with my order?
Yes, to provide an added layer of protection and peace of mind, we include shipping insurance on all orders up to $5,000 USD. This way, you can rest assured that your exquisite jewelry is safeguarded throughout its journey to you.
Is a signature required upon delivery?
Yes, we take the security and safe delivery of your jewelry seriously. Therefore, a signature from an adult (21+) is required upon delivery. This ensures that your precious package reaches the right hands, adding an extra layer of protection to your purchase.
How is shipping handled for international orders?
For our esteemed international customers, we use the reliable services of FedEx International Priority for shipping. With their vast global network, you can trust that your jewelry will be in good hands, no matter where you are.
What is the estimated delivery time for international orders?
International orders typically take 3-5 business days for delivery, depending on customs. While we do our best to ensure prompt delivery, certain customs procedures may cause slight variations in the delivery timeframe.
Are there any additional charges for international orders, such as customs fees?
Yes, it's essential to note that all shipping and customs charges are the responsibility of the customer for international orders. Once your package arrives in your country of import, your local FedEx or customs office will reach out to you to handle any applicable duties or taxes.
What is your return policy for fine jewelry?
We want you to be completely satisfied with your purchase, and that's why we offer hassle-free returns and exchanges within 7 days of delivery for all our fine jewelry pieces. If, for any reason, you are not entirely happy with your purchase, we're here to assist you with a smooth and straightforward return or exchange process.
Please note that custom jewelry is crafted specifically to your preferences and unique style, so it is not eligible for returns or exchanges unless there is a manufacturing defect or a mistake on our end.
Do you accept returns or refunds for custom-made jewelry?
Unfortunately, we do not offer returns or refunds for custom items. However, we're always available to address any concerns you may have.