At Kate Rose Fine Jewelry, we take immense pride in crafting exquisite and timeless jewelry pieces that are designed to be cherished for generations. We stand behind the quality and craftsmanship of our products, and your satisfaction is of utmost importance to us. To ensure your confidence in our jewelry, we offer a comprehensive warranty that covers your purchase against certain defects and provides peace of mind for your investment.
Our warranty covers manufacturing defects in materials and workmanship for 60 days of purchase. This includes issues such as loose gemstones, faulty clasps, prong defects, or any other structural imperfections that may arise from the manufacturing process.
While we stand by the quality of our jewelry, certain factors may void the warranty, including unauthorized repairs or alternations, damage due to neglect or misuse, loss or theft, and natural wear or tear.
To initiate a warranty claim, please reach out to us at email@example.com. You will be required to provide proof of purchase, such as an order number or receipt, along with clear photographs depicting the issue with the jewelry.
Once we receive your claim, our team of experts will carefully assess the situation and determine the best course of action. Depending on the nature of the defect, we may repair or replace the jewelry item in question.